We are so confident in our members that in the unlikely event you find that you are dissatisfied with the service provided you can contact BEST Foundation
We will guarantee that*:
- Arbitration services will be provided free of charge should BEST Foundation deem this to be beneficial.
- Should any BEST member be unable to complete a client’s order for any reason including death or bankruptcy then BEST Foundation will guarantee that another BEST member will complete the work for no additional charge to the client.
- Should any work completed by a BEST Foundation member need rectifying following a judgement from the BEST Foundation panel then the Foundation will guarantee that the unfinished work is completed by another BEST Foundation member.
- Should it be deemed by BEST Foundation panel that a refund is appropriate then BEST Foundation will provide the refund if the BEST member is unwilling or unable to refund the client themselves.
(*All clients must firstly follow the complaints procedure of the BEST member so that the member has the opportunity to rectify the issues.)
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